Privacy Policy

1.What is CareService.ca

CareService.ca is an online platform that connects families in need of care with dedicated professionals ready to provide it. Whether you’re looking for reliable housekeeping, compassionate nursing, or nurturing child care, or seeking rewarding opportunities, our platform is here to help. Join our community to find the perfect match for your needs. Users can form opinions about the characteristics and qualities of other users based on their profiles.

2. Key terms

2.1 Controller: An entity (CareService.ca) that determines the purposes and means of processing Personal Data.

2.2 Data Subject: Any person whose personal data is collected, held, or processed.

2.3 Personal Data: This includes all information specified in the Profile section, as well as any data collected during registration and payment processes.

2.4 Processing: Involves the collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment or combination, restriction, erasure, or destruction of personal data.

2.5 Processor: An entity (in this case,CareService.ca) that processes Personal Data on behalf of the Controller.

2.6 User: Any individual who has created a Profile and utilizes the Service. This includes caregivers (employees), clients (employers), their family members, parents, and childminders/babysitters or nannies who are either receiving or providing services.

2.7 User Content: Any content and information posted, uploaded, published, linked to, transmitted, recorded, displayed, or otherwise made available on the Platform and/or transmitted by a User to other Users. This includes text messages, chats, videos, photographs, any digital material, and other forms of communication, whether publicly or privately transmitted.

3. Data Controller

CareService.ca is the controller responsible for processing personal data. If you have any questions regarding the protection of personal data, please contact us through the contact form on our website.

4. What information is collected and processed by CareService.ca

4.1 Profile

To connect with other users, you need to create a personal profile. During this process, you’ll be asked to provide some information about yourself. While not all details are mandatory, the following information is required:

• • First name, last name and preferred name

  • Valid email address and password

  • Mobile phone number

  • Birth date

  • Ethnic or racial background

  • Gender

  • Address

  • Personal description

  • Ethnicity

  • Service Types

  • Languages Preference

  • Rate

For caregivers (also known as workers or employees), the following details are also obligatory:

• • Availability

Optionally supplemented with:

• • • Profile photo

    • Years of caregiving experience 

    • What kinds of caregiving experiences are there?

For clients (also known as employers), the following details are also obligatory:

• • Schedule

Optionally supplemented with:

• • • Profile photo

    • Special Requirements

You can update your profile information at any time. Additionally, you have the option to enhance your profile by adding a photo or a link to your website. By default, your profile is public, meaning anyone can view it.

4.2 Content

CareService.ca stores and processes all content you make available on the platform. If you publish content, such as your profile, other users can interact with or respond to it.

Upon deleting your profile, CareService.ca will immediately make it inaccessible. Your data will be stored for a maximum of two years post-deletion. 

4.3 Automatically generated information

To ensure the effective operation and security of CareService.ca, as well as to provide a better user experience, we automatically collect certain information. This includes your IP address (which identifies your computer on the Internet), the type of browser you use, your computer system, and the pages you visit on our website. This data helps us ensure that pages are displayed correctly and maintain the security of our service.

5. For What purpose does CareService.ca use information about me

5.1 Purposes

CareService.ca will use your information for the following purposes:

• • To enable the use of the Service.

  • To send you information about CareService.ca’s services and respond to your questions or complaints.

  • To send you information about the products and services of CareService.ca’s partners.

  • To generate anonymized statistical data.

  • To secure, modify, and improve the Service.

  • To process payments.

  • To provide information about you to third parties if you have given permission for this, or if required by law or regulation.

CareService.ca will keep you informed about the development of the Service. For example, if there is a new extension or an update, CareService.ca will notify you. CareService.ca may also inform you about current or future special offers.

If you do not wish to receive messages (including email and/or SMS) about marketing and promotional materials from CareService.ca, you can unsubscribe via your profile settings or by sending an email to cs@careservice.ca.

CareService.ca uses automatically generated data for statistical purposes, as well as for the protection and improvement of the Service. This data may be provided to third parties, provided that it is completely anonymized and not traceable to you personally.

5.2 Use by third parties

CareService.ca may share your details with third parties only if you have explicitly granted permission for such sharing. This includes specific cases such as payment processing. Additionally, CareService.ca may share information that cannot be traced back to you personally (e.g., automatically generated data excluding your IP address).

CareService.ca may also disclose your details to third parties if required by law or regulation, in the context of legal proceedings, or if we believe it is necessary to protect the rights of CareService.ca.

CareService.ca will not share your details with third parties for direct marketing purposes (e.g., sending special offers) without your explicit consent. We may use anonymized information from your account for advertising purposes on job portals.

The CareService.ca website may contain hyperlinks that direct you to external websites. CareService.ca has no control over the services and/or websites linked from our site, and different Privacy Policies may apply to these external services and/or websites. The CareService.ca Privacy Policy applies solely to personal details obtained via our service. CareService.ca accepts no responsibility for the functioning or content of third-party services and/or websites.

6. Legal basis of processing

The processing of your personal data is based on the following legal basis:

6.1 Consent

CareService.ca processes personal data based on the consent of our data subjects for one or more specific purposes. (As specified in Part 3 of The Personal Information Protection Act (PIPA))

6.2 Contractual Relationship

We process personal data voluntarily provided to us for the contractual processing of services, including required payments. (As specified in Parts 3, 4, 5, and 7 of The Personal Information Protection Act (PIPA))

6.3 Legitimate Interest

We process personal data provided by the data subject as necessary for the purposes of the legitimate interests pursued by CareService.ca. (As specified in Parts 5, 6, and 7 of The Personal Information Protection Act (PIPA))

For further information, please contact us by sending an email to cs@careservice.ca.

7. How does CareService.ca protect your personal information

CareService.ca is committed to safeguarding your personal information. We implement appropriate technical and organizational measures to protect your data against loss and any form of illegal processing. Among these measures, CareService.ca ensures that all personal information is securely stored using enterprise-grade cloud providers.

8. Rights of Data Subjects

8.1 Access and Modification of Personal Data

You can request, view, and, if necessary, modify your personal details in your Profile at any time. If you wish to know which details CareService.ca has stored about you, or if you need to alter details that do not appear in your Profile, please contact us through the contact form on the CareService.ca website.

8.2 Right to Object

You have the right to object to the processing of your personal data on grounds relating to your particular situation, when the processing is based on our legitimate interests.

8.3 Restriction of Processing

You can request a restriction of processing from CareService.ca in the following cases:

• • The accuracy of the personal data is contested.

  • The processing is unlawful.

  • CareService.ca no longer needs the personal data for processing purposes, but you require the data for the establishment, exercise, or defense of legal claims.

  • You have objected to processing (as mentioned above).

8.4 Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit those data to another controller.

8.5 Right to Erasure

You have the right to request the erasure of your personal data without undue delay in the following cases only, otherwise your data will be stored for a maximum of two years post-termination.

• • Your data is no longer necessary for the purposes for which it was collected or otherwise processed.

  • You object to the processing of your data and there are no overriding legitimate grounds for the processing.

  • Your data has been unlawfully processed.

  • The personal data must be erased to comply with a legal obligation.

To exercise any of these rights, please contact us through the contact form on the CareService.ca website or by sending an email to cs@careservice.ca.

9. Transfer of data to countries outside the Canada

For technical or operational purposes, it may be necessary to transfer your information to the servers of affiliated companies and/or service providers of CareService.ca, both within Canada and internationally.

10. May minors make use of CareService.ca

You must be at least nineteen (19) years of age to use CareService.ca. If you are under nineteen (19), you are not eligible to register on CareService.ca.

11. Can this Privacy Policy be amended

This Privacy Policy is subject to change. Any amendments will be communicated via the website and/or through direct notifications.

12. Questions?

If you have any questions regarding this Privacy Policy, please contact us through the form available on the CareService.ca website or by sending an email to cs@careservice.ca.